Medical supply store to close doors

FARMINGTON — Farmington Medical Supplies and Services will close its doors by Dec. 31, manager Brenda Laviolette said. The Wilton Road store is liquidating items.

Ann Bryant/Sun Journal

Ann Bryant/Sun Journal

Farmington Medical Supply and Services Manager Brenda Laviolette helps customer Elizabeth Nerath of Michigan, who is visiting her daughter Katherine Shoaps of Wilton, on Tuesday.

Ann Bryant/Sun Journal

Ann Bryant/Sun Journal

Farmington Medical Supply and Services Manager Brenda Laviolette helps customer Elizabeth Nerath of Michigan, who is visiting her daughter Katherine Shoaps of Wilton, on Tuesday.

The long history of serving all of Franklin County and parts of Androscoggin, Oxford, Somerset and Kennebec counties with home deliveries of medical rental equipment and maintenance services will sadly come to an end, she said.

The reason revolves around Medicare and MaineCare cuts, and the accreditation and bonds needed to do business with insurance companies, she said. It's an expensive and long process that leaves no funds for overhead.

"For instance, MaineCare will pay $7 for a cane that costs the store $5 but after doing the paperwork, the store waits 30 days for payment," she said. "What can you do with $2 that you wait 30 days for? There's not enough profit."

Unlike large stores all over the nation that can exist on small payments on some items while reaping profit from quantities sold, this longtime Farmington business caters to the public traveling long distances to deliver needed rental supplies or to provide maintenance, Laviollette said. Unfortunately, it's just not the volume of people like in an area the size of Portland, she said.

When an employee takes the time to travel to maintain an electric wheelchair, the store never gets paid for those things, she added.

"We've enjoyed serving the area and enjoyed the clients. It's sad," she said of her 39-year involvement with the business.

The store was downtown on Broadway for more than 37 years, she said, recalling previous owners including Ernie Bourgoin who moved the store from a location next to the town office to Broadway. Prior to that, the Broadway location was Hardy's Pharmacy and before that Tarbox-Hardy Pharmacy, she said.

The store moved to the Routes 2 and 4 Nichols group building two years ago.

"It's the perfect place to be for business with plenty of parking and a one-floor setup, but we can't make enough," she said. The business, open Monday through Friday, used to employ 10 people but is now down to three.

Oxycare of Ellsworth will continue supplying oxygen, hospital beds and other rentals of medical equipment in the area. It has a warehouse in Lewiston and people will continue seeing the same driver as they have been, she said.

Spruce Mountain Pharmacy owner Steve Maki has agreed to carry more medical supplies in his new independent pharmacy in Jay. He will not carry the medical equipment rentals, she said.

As for employees such as Laviolette of Wilton, it's a matter of starting over and spending the winter looking for other employment, she said.

What do you think of this story?

Login to post comments

In order to make comments, you must create a subscription.

In order to comment on, you must hold a valid subscription allowing access to this website. You must use your real name and include the town in which you live in your profile. To subscribe or link your existing subscription click here.

Login or create an account here.

Our policy prohibits comments that are:

  • Defamatory, abusive, obscene, racist, or otherwise hateful
  • Excessively foul and/or vulgar
  • Inappropriately sexual
  • Baseless personal attacks or otherwise threatening
  • Contain illegal material, or material that infringes on the rights of others
  • Commercial postings attempting to sell a product/item
If you violate this policy, your comment will be removed and your account may be banned from posting comments.



 's picture

Another fine business

Another fine business gone!
Such a shame

*I'm not the Auburn City Manager*

The Very Rev. Daniel Beegan 's picture

Coastal Med Tech, a

Coastal Med Tech, a Maine-owned company headquartered in Ellsworth, also serves the area. I live in northern Oxford County and have been very happy with their service. I have an oxygen concentrator and a BIPAP machine from them, and they keep me supplied with supplies.

I am 100 percent physically disabled and this company, along with a personal support specialist from Home Care for Maine, are the chief reasons I can stay in my home with Medicare and a supplemental policy from Aetna through my former job. My medical bills are still hefty, but both companies try to keep their prices reasonable. And the state of Maine has been good to me on the home health aide, who is a hard worker and earns every penny. Her fill-in is also a fine worker. God bless them and supervisor Nancy.


Stay informed — Get the news delivered for free in your inbox.

I'm interested in ...