New call center to hire 250 more workers by next year

AUBURN — TD Bank expects to hire 250 more workers for its newest call center that opened formally Friday at the Auburn Mall.

Jose Leiva/Sun Journal

Clockwise from left: Gov. John Baldacci, Sen. Olympia Snowe, Sen. Susan Collins, TD Bank President Bharat Masrani and TD Bank Market President from Maine Larry Wold

Jose Leiva/Sun Journal

Sentator Susan Collins guestures as she speaks at the opening of the TD Bank call center.

Jose Leiva/Sun Journal

Employees stand at the entrance to the new call center.

Jose Leiva/Sun Journal

TD Bank employee Rose County shows Senator Olympia Snowe her workstation.

The 250 workers taking calls Friday had moved recently to their new digs from their old offices at The Bates Mill and the Sparetime Office Park, both in Lewiston. Officials said Friday they plan on doubling that number in 2011.

The state-of-the-art 60,000-square-foot facility in the former Porteous space is divided into four quadrants, each color-coded and dotted with computer-equipped work stations. Workers take incoming calls from customers needing assistance.

With the lagging economy at 8 percent unemployment in Maine and nearly 10 percent nationally, speakers at the ribbon cutting Friday, including the state's governor and two U.S. senators, cheered the announcement of new jobs coming to Maine.

TD Bank will have nearly 3,000 workers in Maine by next year, with more than one-third of them working in the Twin Cities. They'll field roughly 25,000 calls a day, seven days a week.

Although the banking industry has been under siege and most banks clamped down on lending, TD Bank actually increased lending, said Bharat Masrani, president and CEO of TD Bank. And the bank continues to be strong, he said, noting it is one of only three listed on the New York Stock Exchange with a triple-A rating. It is one of the 15 largest commercial banks in the country.

“We have the capital and desire to grow here in Maine,” he said. The opening of the call center is a reflection of the growth of the bank's customer base, he said.

“TD Bank has strong ties in Maine and were are committed to strengthening our presence here even more,” he said.

In keeping with its green-lettered logo, the bank's new call center is carbon neutral, employing cutting-edge techniques for reducing its reliance on carbon fuels. The center is seeking LEED Gold certification for its environment-friendly efforts by:

* choosing a location that encourages bicycle commuting and use of public transportation;

* landscaping with drought-tolerant plants;

* installing plumbing fixtures that use 33 percent less water than conventional fixtures;

* using recycled and regionally manufactured materials, such as Maine granite and Thomas Moser furniture;

* building a 40-foot-by-40-foot skylight in the middle of the office that reduces the need for electricity;

* installing motion sensors to turn off lights when vacant; and

* using all green power sources.

Spreading its green around, the bank on Friday also presented St. Mary's Food Pantry with a check for $5,000.

The call center will host an open house on Saturday from 10 a.m. to 2 p.m. complete with refreshments.

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 's picture

Middle class?

There is no middle class in Lewiston. At least half the town is a slum catering to welfare leeches that use government entitlements to buy drugs.

And the rest of Lewiston has property values that completely smother the average working wage here. So basically, working people have nowhere to live here in Lewiston.

Lewiston only caters to welfare/druggies or retirees that made their money back when the mills were running and Lewiston was a working man's town.

From downtown to Main st, to Sabbattus ST, to Little Canada to up the hill on Lisbon St, it all needs to be torn down. Lewiston will never grow or have a middle class as long as the welfare/drug slums exist.

 's picture


do you have a job?

 's picture

my BS detector is redlined.

my BS detector is redlined. the only (2) reasons they came here is it is cheaper rent and cheaper labor than in NJ. there is no work ethic left in this area.

Ron Dexter's picture

Your BS Detector is Broken

The jobs were already here. The employees who are working here moved from Bates Mills and the Sparetime Calling Center. Now that the new facility has been completed, TD Bank will be able to add an additional 250 more workers. NEW JOBS to the area - so take your BS Detector back to China where it was probably manufactured! Learn how to read.

 's picture

to an extent it is true the

to an extent it is true the jobs were already here, but they could have been sent to NJ. on a per capita basis NJ has a better educated workforce, 37% of adults have a 4 year degree vs. 27% in maine. its the cost of labor and rent that was the deciding factor. jobs like that could be done in Mumbai just as easily and it is a matter of time before they are.


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