Customer service training at CMCC

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AUBURN — The Corporate and Community Services Department at Central Maine Community College will offer a new customer service training program, “It’s all about the Customer,” from 9 a.m. to 1 p.m. Tuesdays, April 27 and May 4. The program costs $165, including materials, and is open to the public.

In the program, participants will learn how to identify the key components of customer service, improve customer communications, identify customer service opportunities within their organizations and create a plan to improve customer service.

Customer service personnel from all types of business and industry are encouraged to attend this highly interactive training program. Topics are geared for individuals working at frontline and management levels.

The program will be taught by Susan deGrandpre, who has an extensive background in training and management and has worked with individuals and organizations as a collaborative consultant for more than 10 years.

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For more information or to register, call 755-5280, 1-800-891-2002, ext. 280 or e-mail training@cmcc.edu.

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