FISC adds location in N.H.


LEWISTON – FISC, the financial services company based in downtown Lewiston, has opened a new facility in Portsmouth, N.H., that enhances its ability to manage and safeguard data.

The new office is a state-of-the-art technical support and computer facility intended to help expand sales activity, while offering clients improved disaster recovery and computer services.

“This really enhances our backup services and redundancies,” said Carol T. Sabasteanski, president and CEO. “Plus we had been thinking about expanding our market outside of Maine for a few years now. It made sense to have a presence out of state.”

The new facility, located in the Pease International Tradeport, has an extensive information technology infrastructure to offer FISC customers.

It’s a service that really hit home for FISC when a fire in its Lisbon Street headquarters knocked the financial services company for a loop two years ago.

Although it didn’t lose any data, it did drive home the point about the importance of backup systems and redundancies, Sabasteanski said.

Now its system will switch “over to New Hampshire automatically if we lost our Web applications for any reason,” she said. “It’s very important to have that as we go forward in the electronic payment world.”

The 4,000-square-foot facility also gives FISC a toehold in a new geographic market.

“We expect to add some field staff, some sales people,” to expand FISC’s market throughout New England, she said Wednesday.

The second location has no negative effect for the Lewiston operation, which will retain its staff.

FISC started in 1977 with three employees as a cooperative among 14 banks to handle back-office operations. It now designs and implements full-service outsourcing solutions to improve efficiency for financial, insurance, government, not-for-profit, and other organizations. Its core services include check processing and electronic clearing, software solutions, loan servicing, lockbox and disaster recovery services.

Sabasteanski said in today’s business world, companies can no longer feel secure backing up their data every night.

“I always ask a customer, if your main facility went down, how quickly could you get back up? How often do you back up and where do you back up,” she asked. “Nowadays you ought to be backing up data online continuously during the day.”