It’s easier to hate Facebook than it is to quit it

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In this April 4, 2013, file photo, Facebook CEO Mark Zuckerberg walks at the company’s headquarters in Menlo Park, Calif. Facebook is having one of its worst weeks as a publicly traded company with a share sell-off continuing for a second day. Britain’s Commissioner Elizabeth Denham told the BBC that she was investigating Facebook and has asked the company not to pursue its own audit of Cambridge Analytica’s data use. Denham is also pursuing a warrant to search Cambridge Analytica’s servers. (AP Photo/Marcio Jose Sanchez, File)

First, you have to know where the deactivation page lies in your account settings. To even see the page, you have to re-enter your password. Then, Facebook makes its final plea: “Are you sure you want to deactivate your account?” The deactivation page displays a mosaic of your friends’ photos, each one accompanied by a message. “Susanne will miss you. Gene will miss you. Jessica will miss you.” Instead of deactivating, Facebook suggests, would you like to send them a message?

Jessica Stapf visited this page a week ago, her cursor hovering over the deactivation button. She was tired of watching her friends fight each other over gun control, and felt overwhelmed and disheartened by the ugly arguments that dominated her news feed. Facebook has brought her close to leaving before: Once, in college, Stapf even managed to quit Facebook for a day or two, before bringing her account back online. She wished she could commit, press the button, and disappear from Facebook for good. This time, she couldn’t. Maybe some day. She felt close to ready.

Work is what keeps Stapf, a 25-year-old communications professional in Washington, D.C., on Facebook. “While it pains me each day to look through my feed (and particularly use Facebook’s horrid search function), I’m a captive audience,” Stapf said. “I”m disappointed that a platform that I used to really like became something I can’t stand. I was able to see what my friends posted, what my family was doing, all the things I wanted. And now it’s everything I don’t – everything is an advertisement, the algorithm feeds me everything it thinks I want and nothing I actually do.”

According to a recent Pew poll, 68 percent of U.S. adults use Facebook, three quarters of whom check the platform daily. When Facebook reaches a moment of crisis – and it’s had a lot of them recently – there’s a wave of those users who wonder why they are on the platform in the first place. With the news late last week that Facebook had suspended the data firm Cambridge Analytica for improperly collecting data from Facebook users, this viral discussion about quitting for good has started once again.

#DeleteFacebook was trending on Twitter on Tuesday. And Brian Acton, a co-founder of Whatsapp, was one of its supporters, tweeting, “it’s time #deletefacebook” on Tuesday night. Acton began working for Facebook in 2014, when it acquired Whatsapp for $16 billion. He quit last year to launch his own non-profit. As of Wednesday morning, Acton’s Facebook account appeared to be gone from the site.

But the idea of quitting always seems to spread further than the follow-through. Even as we learn more about what Facebook does to us, that knowledge comes into conflict with what Facebook has grown to do for us. For many, that moment of hovering over the deactivate button feels a lot like trying to leave a store that’s giving away candy.

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“The closest I got to deleting was maybe a year or so ago,” said Laurel Brooks, a 27-year-old program assistant in D.C. She wanted to focus on grad school, and the political content on her feed was becoming draining. “I was on the deactivation page and then remembered I had all my family pictures on there.”

Brooks’ mother was killed six years ago. Some of those photos were on her mother’s Facebook page, which she memorialized after her mother’s death. “I know I could still technically view it as a non-user, I just couldn’t do it,” Brooks said.

Facebook, for Brooks, is also how she keeps in touch with family abroad, some of whom are otherwise hard to reach. She’s made real friends through communities and groups on the platform. But that reach is a double edged sword, in Brooks’ experience. Over the years since she joined Facebook in junior high school, her perception has shifted, and Facebook now feels more like a place that tries to “exploit” her personal information, even as it fails to, in her view, adequately address the harassment and hate speech she and her friends see on the platform.

“Quitting is a fine option. I just don’t think it’s a realistic option for so many people,” said Ben Grosser, an artist and a professor at the University of Illinois at Urbana-Champaign who has developed several tools you can install on Facebook to help you realize its psychological impact – like one that hides the number of likes on all posts. “I’m intensely critical of the way Facebook is designed, but the fact is, there’s a reason 2 billion people are on Facebook and it’s not simply advertising.”

For some, Grosser said, quitting Facebook would be “devastating,” professionally or personally. But for others, quitting is a relief.

Steve Muscal quit Facebook in July. And once he made that decision, he just went for it. “I deactivated the account entirely without prior announcement or saving anything. If I’d spent time going through my page for things to save, I’d never have quit, and I knew it,” he said.

Muscal, 34, is an assistant news editor for the Daily Hampshire Gazette in Northampton, Massachusetts. He decided to quit after becoming the administrator for his paper’s Facebook page.

“‘Don’t read internet comments’ is good advice, but it’s part of my job,” Muscal said. Because those comments were linked to his personal Facebook account, which he used to run the paper’s page, “it sent all those comment notifications to my phone, my laptop, everywhere … I spent too much of my day reading the worst the internet has to offer, and I wasn’t getting paid for it.”

Now, Muscal uses a work account to do the parts of his job that require Facebook access, and he only logs into that account during work hours. He’s still on Twitter. But leaving Facebook (and also Tumblr, which he quit around the same time) has really made a difference for him: “I’ve found myself scowling less outside work, at least,” he said. “I have more free time, and one less platform to worry about keeping up.”

Like Muscal, Jamie Gambrell, 43, also took the rip-the-bandage-off approach to leaving Facebook a few months ago. “I didn’t tell my friends.” He said. He sent a short message to his family, and then followed the instructions he found in a Wired article to delete his account permanently.

That decision didn’t come without some initial anxiety, just a few days before his birthday. “I remember having a moment of thinking ‘will anyone wish me a happy birthday if I’m not on there?’ and actually being a little angry at myself for thinking this!” he said.

“I can say for me, I do not miss it, I have not suffered in anyway, and I actually chat more with my family than before,” Gambrell added. “I would strongly recommend quitting Facebook. … If you really do feel the draw to go back, it will still be there – but give yourself a serious try.”

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