Since 1989, many businesses of the Lewiston-Auburn area have benefited from the wide range of quality products and services offered by Budget Document Technology. The busi-ness is owned and operated by brothers Tom and Steve Ouellette from their present location at 251 Goddard Road, Lewiston. Steve said Tom started the business in their parents’ garage where Tom serviced and sold used copy machines. Now, 23 years later, the brothers are still heading up this company which has grown to include 22 employees.
Tom is president and Steve is chief financial officer. BDT is committed to providing its customers with office solutions today, and the assurance that the company will be there to support them tomorrow. “We can do this by making local decisions and continually re-investing in resources and people to keep our clients operating effectively,” Steve said. Their showroom-and-service facility was built in
the winter of 1995-96 at the South Park industrial development area of Lewiston. They also have an office in Herman, just outside Bangor. Two locations enable the firm to serve everyone from the New Hampshire border to Greater Bangor.
“We’re one of this industry’s last local com-panies in this area,” Steve said. That’s a sig-nificant advantage for clients because it’s possible for Budget Document Technology to make quick decisions. “These days everything is digital,” he said. There are many options for multi-function machines for copying, printing, scanning and faxing, as well as stand-alone units.
“Everybody is moving to more and more color capability and scanning,” Steve said. He noted that document imaging, archiving and retrieving have become critical elements for just about any business. BDT provides the software and expertise for all levels of those needs. “We do the bulk of our business with small- and medium-sized companies that may have just one office and one machine,” Steve added, but he emphasized that BDT also handles large unit placements and the major needs of repro-graphics departments where demands of a job may require machines that offer speeds of 100 pages per minute and more.
Steve emphasized that, as an independently owned Maine company, BDT offers superior customer service by having vested ownership that is “in the shop” each and every day. “We still have that local feel,” he said. “We are exclusively focused on office imaging technology and we have aligned ourselves with some of the leading names in the industry. As fully authorized dealerships, we can provide flexible options to meet client needs.”
The service department has a fully automated dispatch system as well as a remote technician feature of the back-end operating software. This allows technicians to complete service-call paperwork online. They also can dispatch themselves to the next call in their queue, and they can easily get machine histories and determine parts availability. As part of their customer service initiative BDT has also enacted a complete online ordering system, allowing clients to place supply orders, enter service calls, view account information and many more features.
There is a lot of information on the company’s web site at www.bdtme.com. Customers can check out specifications for numerous Konica Minolta “bizhub” multifunction units, and there is information to help in choosing printers, scanners and wide- or large-format units. Kyocera, Lexmark, and HP are some of the other manufacturers represented by BDT.
“All of us at Budget Document Technology are proud of the organization we have built,” Steve said. Budget Document Technology’s Lewiston office can be reached by calling 782-7427. The Bangor phone number is 942-0001 and the toll-free number is 1-800-924-4229.