The federal Department of Health and Human Services regularly surveys patients about their experiences during hospital stays. They publish the results quarterly. These surveys are called HCAPS. During the last quarter Rumford Hospital scored 100 percent on the HCAP in cleanliness. The Environmental Services Department held a party, complete with balloons and a cake, to celebrate their achievement. According to Tracey Milledge, environmental services supervisor, "We are lucky to have such outstanding employees in the Environmental Services Department." Some members of the team are pictured with President and CEO David Frum, front. In back are Staci Coolidge and Dianna Fournier. In the middle are Charlene Shaw, Tracey Milledge, Rena Nichols and Marlene Jones.