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State

Maine to receive $45K in Vonage settlement

Published on Monday, Nov 16, 2009 at 3:03 pm | Last updated on Monday, Nov 16, 2009 at 3:03 pm 2 Comments
AUGUSTA, Maine (AP) - Maine's attorney general says the state will be receiving $45,000 as part of a $3 million multistate settlement with Vonage Holdings Corp., an Internet-based telephone company.

Janet Mills said Monday that Maine and 31 other states had reached a settlement that calls for Vonage to make changes in how it markets its service and how it handles consumer cancellation and refund requests.

She said many consumers had trouble canceling their Vonage service because of incentives the company paid employees for retaining customers. Under the settlement, Vonage must revise what it discloses regarding offers of "free" services, money back guarantees and trial periods.

Vonage said there was no finding of any wrongdoing by the company.

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Displaying comments, from newest to oldest

Mike04938's picture

. .Free with purchase .

. .Free with purchase . Fourty five thousand US$ is a pittance . Failpoint® next ? :)

formervonagecust's picture

Must be nice the state makes

Must be nice the state makes money for our agony. I dont understand how the cities and states can make money fining people while the victoms are sol. How is that right? Sure the companies or persons get punished by fines but the victoms are always penalized twice.

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