As the old saying goes: You don’t know what you’ve got till it’s gone (or at least ’til you’ve seen the other side).
As it happens with many young Mainers, I left my hometown of Auburn after high school some 40 years ago. Recently relocating to the area, I want those of you who have not strayed to know exactly what you’ve got going for you.
Spending most of my away time in Massachusetts, I have learned firsthand the difference between a positive and a negative service ethic. As Maine consumers, you enjoy a good measure of pleasant treatment by business employees, generally speaking.
I could not have understood how critical is the state of affairs to the good health of the collective psyche had I not experienced the constant disappointment of the Massachusetts business community.
Exiting Massachusetts, I have concluded that a majority of businesses there exist for the benefit of the workers, with the customer usually coming in last. On a daily basis one comes to expect frustration, incompetence and a lack of concern from many in the service industry. In contrast to my Maine experiences, this ethic of self-interest plays havoc with consumer well-being in subtle and significant ways.
No need to cry now. I just want to give heartfelt thanks to the “The Way Life Should Be” folks. I am so lucky to start and end with you.
Valerie Murphy Greene, Turner