Pulling into the parking lot at R.S. Osgood & Sons can be a bit intimidating for first time visitors. Traveling along Rt. 2, drivers only catch a glimpse of the tremendous amount of inventory available to customers.
Once you step through the door and into the showroom, however, there is little doubt why R.S. Osgood & Sons will be celebrating its 80th anniversary this year. A friendly, warm environment greets customers with a welcoming atmosphere that helps them feel at home.
“Our biggest thing is the personal attention we are able to give our customers,” third generation owner Cindy Osgood said. “We service everything we sell, we have the parts in stock and experience with the equipment.”
Founded by Roland Osgood in 1930, R.S. Osgood & Sons has been helping customers in the surrounding area for 80 years. There is a sense of pride that runs throughout the 12 employees, showing a concern and desire to be of help when called upon.
Osgood senses that pride and understood the importance of dealing with customers needs when she took over the business from her father, Spencer, in 2003. She also has the knowledge and understanding of the area and what her customers are looking for in equipment.
Before Osgood became the owner, R.S. Osgood & Sons completed an upgrade and expansion to their sales and accounting department that has proven extremely helpful over the past seven years. Additionally, their parts department has taken giant steps forward to ensure customers have the parts they need, when they need them and at competitive prices.
Recent trends have seen large farms dwindling and the economy declining. Keeping that in mind, R.S. Osgood & Sons has moved forward, ready to help those people who are looking to produce their own food on a small amount of land and still need reliable equipment to perform day-to-day tasks.
“Homeowners are doing a lot of gardening, people with five to 15 acres. They may have a few horses or cattle; some have small gardens and many have larger gardens,” Osgood said. “We have the equipment to help those people be successful, as well as those working larger farms.”
Nestled in a small western Maine community has been a positive factor in the continued growth of the company. Through their reputation of service and reliability, R.S. Osgood & Sons has developed a niche that customers have come to rely on, one that has given them a broad base of returning and new customers.
“I like where we are situated,” Osgood said. “We don’t lose touch with the customers. For the most part we have known most of them forever.”
Helping to support that base has been an exceptional parts and service departments. Brad Whittemore and Debbie Wentworth continue to excel in their expertise in the parts department, while shop foreman David Haynes, Jody Thompson and Kent Wagstaff boost a knowledgeable service department.
Osgood also relies on the experience and knowledge of John Conant in sales; Chipper Osgood, with 16 years in the service and warranty department; and bookkeeper Susan Richards, who has been with the company for 20 years.
In addition to offering a full line of Kubotas, R.S. Osgood & Sons also sells lawn and garden equipment, including Toro, Cub Cadet, Stihl, Honda and farm equipment by Kuhn and Woods and Landpride.