Disabled driver seeks help pumping gas; stations stations say help is available
By Ann Bryant
,
Staff Writer
Wednesday, January 16, 2008
FARMINGTON - The lack of full service gasoline pumps in Farmington is an obstacle for one disabled man. Convenience stores with gas pumps say that doesn't have to be.
Since the last two full-service stations in town closed, Tim Koenig said he not only worries about how to pay for gas but worries about how to get gas in the car.
Monday's storm posed a challenge for the 44-year-old, who had a leg amputated in 2002 and must use crutches to walk. He tried to pump his own gas.
"I was holding the gas with one arm and trying to pump with the other. It was slippery and my crutches almost gave in. My blood pressure was pumped up, and I was almost panic-stricken wondering whether I was going to fall," he said Tuesday as he described the ice- and snow-covered pump area.
Lately, Koenig has been using about 1½ gallons of gas a week to drive to Jay where three stations located less than two miles of each other offer full service. A station in Wilton will pump gas but charges 10 cents more a gallon, he said.
Koenig took his plight to Town Manager Richard Davis, who sent letters to seven convenience stores with gas pumps. He reminded them that the Americans with Disabilities Act requires store employees to assist gas customers with disabilities if two or more employees are working.
Often, Koenig said, there is only one clerk working in convenience stores and can't leave the store.
Store owners contacted Tuesday said their employees are willing to help the elderly or disabled or anyone who is having trouble pumping gas, and most said there is always more than one employee working.
Even when there is only one, said C.N. Brown representative Mark Cyr, if the customer pulls up to the pump closest to the store and toots their horn, the attendant will come out between waiting on customers.
The Irving station at the truck stop on Route 2 ended full service in the late 1990s, said manager Kimberly Dustin. Now customers call ahead or call from their cars while others come in and ask for assistance.
"We are committed to helping all our customers. All our fueling stations are equipped with an intercom call button at the pumps, and when the button is pressed, our staff is alerted and a member of our staff will be happy to pump the gas for the customer," said Lou Beam, director of operations for Irving Oil.
"The customer can also beep their horn, or come into our stores to ask for assistance."
Independent store owners also expressed a willingness to help. "They just need to let us know," said Jim Kidder, owner of Maxwell's Market in West Farmington. Jack's Trading Post in Fairbanks will also, said owner Cheryl Wells.
Koenig said he doesn't understand why one of the stations doesn't hire someone to man the pumps. He thinks they could make additional profits from store sales.
"That's a misconception that people make," said Cyr of C.N. Brown. "Local stations are typically not making money. It's been a rough two years for gas dealers in the state."
Manning a 24-hour site would cost close to $80,000 a year, Cyr estimated. |
CLICK HERE To Show/Hide Discussion Thread - (6 Comments)
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Posted By:bs at January 16, 2008 7:08 AM (Suggest Removal) I feel bad for this guy. Because I bet with the employees in these places, if he asked for help, they would say ya, right help yourself. I ain't pumping your gas. No matter what C.N. Brown says about his employees. I can hear them saying it. Because they will say thats not my job. Young people now a days don't want to do anything unless something is in it for them.
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Posted By:Gene at January 16, 2008 7:40 AM (Suggest Removal) Well in regards to the comment above (bs), I feel you're correct in the fact that young people today want to start at the top and not work their way up...but in regards to the article in general...
who cares if the store isn't making a profit from the gas sale itself? having someone out there to pump, is going to bring customers inside. You don't get your gas one place and drive to another place for your bread, milk, cigarettes, beer...whatever the case may be. Another thing that business owners in Farmington don't seem to realize, is that good customer service goes a long way!
I'm not disabled nor do i need someone to pump my gas. my mother on the other hand, doesn't like to pump her own gas.I would shop at a store that was looking out for it's seniors and disabled before one that over looks them!
And beeping and/or asking, etc....sounds a bit embarrassing to me and I don't need the assistance.
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Posted By:Ernest at January 16, 2008 7:46 AM (Suggest Removal) Please don't take this as uncaring. If Mr. Koenig had such difficulty at the station, how did he manage getting to and from his vehicle at home, and where ever else he traveled that day. I'm assuming that he was out for a better reason than to buy gas. The stations that will pump gas for a dime a gallon more would be a better deal that burning a gallon and a half of gas to drive to Jay, unless his vehicle has a tank that holds 45 or more gallons. While ADA is a fabulous idea sometimes it is abused.
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Posted By:T at January 16, 2008 8:09 AM (Suggest Removal) Do you really think that Mr. Koenig is really trying to abuse the system, Ernest? Come on! What difference does it make what his reason for being out was... maybe a dr. appt, maybe groceries. How did he get to and from his vehicle... who cares. The man has one leg, thank God he still can get out and drive otherwise he'd be stuck in his & depressed. Show some compassion! I'm sure he didn't ask for his leg to be amputated! It'd probably be a different story if it were you or one of your family members!
Mr. Koenig... I'm proud of you for continuing on with one leg... it must be tough & I'm impressed!
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Posted By:MomOfTwo at January 16, 2008 9:16 AM (Suggest Removal) I agree with Ernest. Driving to Jay costs more than paying the extra 10 cents in Wilton...unless, of course, you have a reason to drive to Jay to begin with. I also agree that while Mr. Koenig may not be abusing the system, there are hundreds of others out there who are. If someone is unable to get out of their vehicle to pump gas, then what makes you think they are going to get out and walk into the store to buy milk, bread, beer, etc.? My sympathies to Mr. Koenig for his disability, but it seems like there is always someone complaining.
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Posted By:Cookie at January 16, 2008 9:23 AM (Suggest Removal) Being familiar with this area, I'm sure with a simple phone call ahead, Mr Koenig could get all the help he needs. Its called taking responsibility. Yes he is disabled, however, he controls his own actions, obviously. If he needs help, he needs to ask for it, because if he doesn't, noone is going to know he needs it.
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