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Shared dispatch center could mean big changes for Androscoggin County

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Thursday, July 24, 2008

A single shared emergency dispatch service for Androscoggin County could save $38,610 per year, according to a study by county and municipal officials.

How the savings are shared among the county's 14 communities won't be decided until Sept. 10, when the report's authors are scheduled to pick a course of action.

Lewiston City Administrator James Bennett, chairman of the Androscoggin County Dispatch Committee, said he would attend city council and selectmen meetings in August to present the study and its findings. Individual members of the dispatch committee will meet with people in their communities to get opinions.

The committee is scheduled to meet at Lewiston City Hall on Sept. 10 to vote on a final recommendation.

Elected officials throughout Androscoggin County will then decide whether they want to support the plan.

Getting support will require give and take from every community in the county, Bennett said.

"No one single city or town can determine the outcome of this, unless there is mutual agreement on a course of action," he said.

The committee has been studying ways to provide a single emergency dispatch service for police, fire and medical emergencies since 2007.

It is a continuation of the 2006 statewide effort to combine 911 call-answering centers. Androscoggin County emerged from that effort with two centers - Lewiston-Auburn 911 and the Sheriff's Department. All 911 calls in the county go to one of those agencies first and are forwarded to local emergency dispatch services.

Emergency services in Androscoggin County are dispatched by five groups - the sheriff's department, Lewiston-Auburn 911, the towns of Lisbon and Livermore Falls and United Ambulance. Combined, communities spend about $2.6 million per year for dispatch services. That's expected to increase since the county is requesting $400,000 in equipment upgrades, adding another $55,000 a year to the budget.

A single dispatch center would require two fewer full-time dispatch employees than the current system.

Cost-sharing models

The bulk of the report focuses on three models for sharing costs among the county's towns and cities. The models base shares on property values, population or calls for service.

Different communities benefit from different models. All four communities that pay for their own dispatch services would pay less under just about every model, while the smaller and more rural communities would see higher costs.

Rural communities with higher property values fare better if the costs are decided by the number of emergency calls. Durham, Greene, Leeds, Livermore, Mechanic Falls, Minot, Poland, Sabattus, Turner and Wales would pay $333,537 more jointly if costs are decided by calls for service. On the other hand, those communities would pay $721,178 more if costs are allocated based on each community's property value.

It's the opposite for communities with their own dispatch services: Auburn, Lewiston, Lisbon and Livermore Falls. They'd save $760,057 if community valuation determines the dispatch costs. But they'd save $372,416 overall if costs are determined by the number of emergency calls. The exception would be Lewiston. With an estimated 37,571 calls for emergency service per year, the city would pay $126,650 more than it now pays.

Bennett said a fourth alternative is to balance the calls for service and property-value models. Or, the communities could decide to do nothing and keep the current system in place.

"If that happens, it's possible the communities with dispatch could just walk away, and give the service over to the county," Bennett said. "Then, the county commissioners would decide how to allocate those costs and everyone would end paying more."

Emergency dispatch cost models

A single emergency dispatch center would save $38,610 across the county. A study by county and community officials looked at three models to pay for the service and share the savings:

Funding based on property values

Communities with higher overall property values pay more.

Worst for: Auburn, Durham, Leeds, Minot, Poland and Turner

Best for: Lewiston, Lisbon, Livermore Falls and Sabattus

Funding based on population

Communities with more citizens pay more.

Worst for: Greene, Livermore, Mechanic Falls and Wales

Best for: Auburn

Funding based on calls

Communities with more emergency calls pay more.

Worst for: Lewiston, Lisbon, Livermore Falls and Sabattus

Best for: Durham, Greene, Leeds, Livermore, Mechanic Falls, Minot, Poland, Turner, and Wales

Source: Dispatch Committee for Androscoggin County report

CLICK HERE To Show/Hide Discussion Thread - (6 Comments)
Comments
Posted By:linda at July 24, 2008 7:46 AM (Suggest Removal)
Think long and hard about this before you vote...they eliminated our dispatch service in Jay..and I had to make a non emergancy call..the Franklin Dispatch said the person I asked for was on brevement leave....but I knew they weren't cause I had seen the person at work the day before! They are not up to date on local situatitions..they do not know the area...they do not know the PEOPLE....they way your local dispatch does....think before you vote!

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Posted By:Justin at July 24, 2008 8:07 AM (Suggest Removal)
A county-wide emergency services system would do even more balancing of cost. Don't just consolidate the dispatching, consolidate all of the Fire and EMS services under one department. The savings would be there, but even more important, public safety (which is what we're after, right?) would be at a more efficient level

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Posted By:common sense at July 24, 2008 8:29 AM (Suggest Removal)
-United is private company they will not be part of the conslidation. -what is the capital out lay? -Is this to be county run or jim bennett run? -2.6 million dollars now for dispatch services? How much is for the county sheriff dispatch? less than a half million!! -400k remodel, top of the line technology, able to take on more towns, sounds like a good investment to me at the county level. -Let lewiston auburn keep their dispatch, let the county center be "county run" and serve the small communities of the town. -"Durham, Greene, Leeds, Livermore, Mechanic Falls, Minot, Poland, Sabattus, Turner and Wales would pay $333,537 more jointly if costs are decided by calls for service. On the other hand, those communities would pay $721,178 more if costs are allocated based on each community's property value." Small communities read these numbers closely, the cost of lewiston auburn is going to be shifted to you!!!!

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Posted By:Michael at July 24, 2008 8:50 AM (Suggest Removal)
Many other states utilize their county so much more and effectively than Maine does. That said we must ask lots of questions and require those who are recommending changes to answer those questions straight forward; don't beat around the bush. One question rarely heard is 'How will they handle a major incident which requires multiple agencies' 'Will current staffing be able to handle the volume of traffic'.

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Posted By:BRICK at July 24, 2008 11:30 AM (Suggest Removal)
No Justin it would not save money for the LA area. It will probably be based on usage and need like other communities that have gone down this road and that translates to L-A not benefiting at all. This may be a good move for the smaller communities but it is not a good idea for L-A. the cost outlay will be monumental. And, just as in any merger, the cost savings won't be seen for approximately ten years. Merging any other services will begin to upset any potential savings. Merging police or fire requires monumental outlays of money to cover uniforms, stationary, vehicle identifiers, training, written policies, etc, etc. Just to make sure everyone has the same uniforms would cost more than a million dollars and thats not the big issue. Training is the big issue. Different communities provide varying services. Some police agencies have crisis intervention, some FD provide ems or even paramedic level service. In order to join services all the participants have to be brought up to the level of the highest service otherwise it is detrimental. Do your homework before you recommend something. I sat in on these meetings and read all their information, there is no financial benefit to L-A to merge anything else .

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Posted By:Samantha Cole at July 24, 2008 8:25 PM (Suggest Removal)
As a Chief of a department and a recent victim of "consolidation", I advise everyone involved to look very closely at what will change. We ended up with Gray dispatch taking over York County Regional dispatch which included 14 agencies. It has been about a year and a half and it is still a nightmare. We no longer have automatic run cards, can't get call logs, have major delays in some calls getting out, times are often completely messed up, they rarely give accurate or complete information, and they can't give directions because none of the dispatchers are even remotely familiar with the area. All for what? They said it would save a few dollars, it did for 1 year and now will most likely be more expensive next year. It is my duty as a public servant to inform other public officials to be aware of consolidation and to make sure they have explored every aspect.

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