FARMINGTON – The Franklin County Tourism Network is hosting pilot trainings for businesses that are a part of the ever-evolving tourism economy.
Starting in Carrabassett Valley on Thursday, May 27, a series of three customer service trainings will be presented. They will highlight the different skills that can make businesses and their employees ready to face the toughest questions, the toughest sales and the toughest customers.
The first part of the series, with Leigh Breidenbach, director of the University of Maine at Farmington Outdoor Recreation and Tourism Collaborative, will cover different communications skills (email, telephone, face-to-face), how to develop a customer-friendly attitude, and identifying your customer service style.
This workshop, on Thursday from 9 a.m. to noon in the Carrabassett Valley Public Library’s Begin Family Community Room, will have a special breakaway session for the final hour of the training for owners and managers. It will teach the tools needed to manage employees for customer service excellence.
In the second workshop, Rose Creps, Maine SBDC–AVCOG Certified Business Counselor, and Betty Gensel, Women’s Business Center at CEI certified business counselor, will teach customer service teambuilding skills such as realizing customers needs immediately, identifying a customer’s communication style, recognizing important differences and service expectations among cultures and classes, understanding how customers evaluate service quality.
This workshop, on Wednesday, June 2, from 9 a.m. to noon at the Rangeley Town Office meeting room, will focus on forming a team approach to Exceptional Customer Service Skills.
Greg Gould, Maine SBDC–AVCOG Center director and certified business counselor, will present the final training, which will cover important customer service topics. They include understanding the customer’s experience, improving the experience to build a more loyal customer base, and the value of exceeding a customer’s expectations. This workshop, on Wednesday, June 9, from 9 a.m. to noon in the UMF Roberts Learning Center, Room C23, will also focus on equipping businesses and their staffs with sales skills to upsell new products and additional services to customers.
The cost for individuals is $10 per session. People may register for all three sessions at once for only $25. Register five people to attend any of the trainings and the sixth person is free!
To register, or for more information, please contact Siobhann Patrie at [email protected] OR 778-5887.
This training is part of the Maine Woods Tourism Training Initiative, a project supported by the Maine Woods Consortium with funding from the Betterment Fund and USDA Rural Development. USDA is an equal opportunity provider, employer, and lender.
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