Andrew Russell

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Basic customers need adapters for Oct. 19 switchover

Andrew Russell here from Time Warner Cable. You can find out more about our all-digital transition at www.timewarnercable/GoDigital. In the meantime, I'd like to clarify a few points in this article:

1. All Basic and Classic/Standard customers will need a digital adapter or a set-top box to continue receiving channels. The only exception is if you have a newer TV with a built-in QAM tuner. That TV will continue to receive the Basic channel lineup (2-22) without an adapter or set-top box. You will need a digital adapter to continue receiving the Classic/Standard channel lineup.

2. The first channel switchover to all-digital is scheduled for October 19. Customers should call us at 1-855-TWC-DIGITAL to make sure they've got their adapters and don't miss any programming. Once the adpater is attached, Basic cable customers in the Lewiston-Auburn-Oxford area will receive an additional 14 channels (including C-SPAN2, MPBN and EWTN) and Classic/Standard customers will be able to watch an additional 19 channels (including the ones listed above plus CMT, Oxygen, Travel, TruTV and Speed).

3. Time Warner Cable does not require customers to sign contracts.

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Digital adapters small enough to attach to rear of TVs

Hi, Andrew Russell from Time Warner Cable here. We completely understand that some people would prefer not to have a device on their TV or TV stand. That’s why we’re making digital adapters available for customers who don’t want a set-top box.

These devices fit in the palm of your hand and can easily attach to the rear of the TV, and we include Velcro for doing so. Once the adapter is attached, Basic cable customers in the Lewiston-Auburn-Oxford area will receive an additional 14 channels (including C-SPAN2 , MPBN and EWTN) and Classic/Standard customers will be able to watch an additional 19 channels (including the ones listed above plus CMT, TruTV, Oxygen, Travel and Speed).

If you have a newer TV with a built-in QAM tuner, you will still be able to view the Basic channel lineup (2-22) without a digital adapter or a set-top box after the switchover. You will need a digital adapter to continue receiving the Classic/Standard channel lineup.