LEWISTON — The International Academies of Emergency Dispatch has formally awarded accreditation as an Emergency Medical Dispatch Center of Excellence to United Ambulance Service.

United Ambulance Service is the 188th center in the world to be awarded this highest distinction for the comprehensive implementation and compliance with the Medical Priority Dispatch System and associated “20 Points of Excellence.”

United Ambulance Service’s Communication Center is Maine’s first and only public safety agency to obtain accreditation from the International Academies of Emergency Dispatch, though every public safety answering point in the state utilizes the academy’s protocol for emergency medical service calls.

In addition to requiring proper system oversight, medical control and quality improvement programs, accreditation demands careful Medical Priority Dispatch System compliance and certification for all emergency call-takers and medical dispatchers. United’s current accreditation is valid for two years, though monthly and quarterly reporting to the International Academies of Emergency Dispatch must continue until the reaccreditation cycle begins.

Earning this accreditation award is voluntary and involves completing a detailed self-study and analysis. This accomplishment demonstrates not only to each individual within the Communications Center, but also to the administration, community, and the world, that United Ambulance Service is compliant with all international practice standards for emergency medical dispatch.

In addition to ACE accreditation, United is the first and only Maine licensed ground ambulance service to be accredited through the Commission on Accreditation of Ambulance Services with initial accreditation obtained in 2006.

United has been jointly owned and operated by Central Maine Medical Center and St. Mary’s Regional Medical Center, both in Lewiston, since 1981. With stations in Auburn, Bridgton and Lewiston, United provides emergent EMS transportation and community paramedic services for 11 cities and towns, as well as non-emergent ambulance and wheelchair transportation throughout New England.

For more information regarding any of United Ambulance’s services, go to: www.unitedambulance.com.


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