AUBURN — City government was without internet and phone service Monday, according to Auburn officials.

At about 2 p.m. Monday, the city sent out an alert reporting the outage was affecting all municipal facilities.

“This includes City Hall, Public Works, Auburn Public Library, Auburn Water & Sewerage Districts … everything,” the city’s prepared notice read.

“We understand that this is an inconvenience, and we apologize. Our team is working hard to resolve the issue. Thank you for your patience.”

City Manager Peter Crichton said the source of the outage had not yet been identified.

“All the departments are down,” he said. “Something’s clobbering the system, and not allowing it to function well.”


He said Auburn’s IT department was “working hard to resolve it.”

When asked about how the outage could impact emergency services, Crichton said it was unclear. The city works on a cloud-based system, with software handled by Tyler Technologies.

With the City Council set to meet Monday night, Crichton said the meeting will occur as scheduled, but will be limited. For one, the meeting will be recorded but not livestreamed.

As of 8:30 p.m. Monday, the issue had not been resolved.

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