DEAR SUN SPOTS: With COVID-19 still going strong, I have face masks and face shields available. The schools are going to start so I want parents to get their students ready.

I also have a bag full of bobbins of thread for crafts and a bag full of empty pill bottles. One lady used to make mobiles with them. These are free for the taking. Please contact me at 783-2908.

Thank you for all that you do for our communities. — Dorea, no town

ANSWER: This is another face-covering contact for those of you who still need them. I have been reading more on face shields, too, and think that perhaps they are a better choice for children. If there are others in Sun Spots Land who are making plastic face shields, please write in.

DEAR SUN SPOTS: You’ve helped me in the past and I hope you can again. I am looking for an address for Amazon. With the COVID-19 status, I cannot get through to them by phone and I need to contact them about an order. Thanks for any help you can give me. Also, thank you for such a great source of knowledge you pass on to us. I love Sun Spots!— No name, no town

ANSWER: Amazon‘s customer service phone number is 1-888-280-4331. You can call 24 hours a day, seven days a week. However, I believe you have to have a cell phone number that is in your account information so they can send you a verification text to call you back.

If you want to contact Amazon by email, there are two different addresses. The response time is often 48 hours or a bit longer, but an email creates a record of your correspondence and is the best method.

For issues with your account, such as a billing dispute, email cis@amazon.com. For general inquiries, email primary@amazon.com.

I like using: https://www.amazon.com/gp/help/customer/contact-us for Amazon Live Chat. I’ve used it since COVID-19 has been with us and haven’t had a problem. Once you get to this site, you can choose live chat or ask to be called on the phone. When I requested a call-back, a nice customer service representative called me back within a half hour and solved my issue within five minutes.

Another option is to go to: https://www.amazon.com/gp/your-account/order-history where you can select what you want to do with an order and write comments. This worked the best for me when I had purchased an item from an independent seller.

I hope one of these choices works for you and that you can get your issue resolved.

DEAR SUN SPOTS: I have a volleyball court for kids and adults to play on, but the sand has a lot of rocks in it. I built a sand sifter, but I need four wheels that are the size of those on a wheelbarrow or wider to move the sifter around.

If anyone would consider donating such wheels, I would appreciate it very much. Even old plastic wheels from a battery-operated Jeep would work. Please call 577-7226. — Fern, Lewiston

ANSWER: This sounds like an interesting project. I’m trying to imagine what this contraption looks like. Please let us know how it goes!

This column is for you, our readers. It is for your questions and comments. There are only two rules: You must write to the column and sign your name. We won’t use it if you ask us not to. Please include your phone number. Letters will not be returned or answered by mail, and telephone calls will not be accepted. Your letters will appear as quickly as space allows. Address them to Sun Spots, P.O. Box 4400, Lewiston, ME 04243-4400. Inquiries can also be emailed to sunspots@sunjournal.com.

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