Complaints filed against Oxford County Homes at 500 Park St. in South Paris say the manufactured home dealer failed to pay contractors and follow through on orders promised to customers.

The Office of the Maine Attorney General has received 11 consumer complaints about the South Paris business since August 2025, Danna Hayes, spokesperson for the office, wrote in an email.

Owners Alisha Berry and Dana Verrill “take pride in their work and value the trust of every customer,” Michael J. Conley of Zerillo Law Firm in Portland, the company’s attorney, said in an email.

Berry will not be addressing the complaints in the media, he said.

“She remains committed to resolving any concerns fairly and in the appropriate forum,” Conley wrote.

The Sun Journal received five written complaints about the business and Berry.

One customer complaint alleges nondelivery of custom specifications combined with structural/electrical defects and potential fraud, including structural design errors like cathedral ceilings missing and no lights in the living room.

Meg McCormick of Cumberland County said she and her husband’s experience with Oxford County Homes was a “nightmare.”

Her husband was diagnosed with lung cancer and had to retire from law enforcement. As their lives filled with medical appointments, cancer treatments and other matters, the couple found they had to downsize their living quarters.

They sold their $750,000 home in anticipation of a manufactured home from Oxford County Homes last year. They say the home was delayed multiple times, however, forcing them to live in a friend’s fifth-wheel camper.

“It was a nightmare ,” McCormick said. “Life was basically a living hell with no end in sight of improving and we were struggling with where to go from here. Life felt not only uncertain, but unfair and my husband is not only a man of integrity, but a veteran, a police officer, and is someone who should never have been placed in this position, but Alisha put us in this position.”

The couple ended up buying a home from another company but they still had to pay Oxford County Homes to get out of the initial deal.

“Ultimately, she has drained us of our life savings as we had to buy a new home outright because we no longer could get financing,” McCormick said.

Michelle Morin of Norway said she and her husband put $10,000 down on a home through Oxford County Homes early this year. Her husband laid the concrete pad at a cost of $5,100, and the couple paid $900 for an appraisal, Morin said.

Morin had taken the $10,000 out of her 401(k) account to pay for the home and is still paying it back, she said.

They found out a week before they were to move into the house in July that it was never ordered, Morin said.

“My house is still all packed up in boxes,” she said.

Another complaint also says a customer’s home was never ordered. Others allege they received wrong-size doors or no doors at all, different color paint than they ordered, or had costs exceeded what was quoted by Oxford County Homes.

A contractor, Wilson Excavating of Waterford, alleges they are owed about $10,000 for completed excavation work. The company says Oxford County Homes also brought in another contractor to do the work, using Wilson’s equipment.

The Office of the Maine Attorney General offers a free mediation service for consumers who have a dispute with a business. It provides information to consumers about their rights under the law and offers help to resolve specific disputes.

The service also helps the Attorney General’s office monitor the types of problems consumers are having around the state, and puts its staff in a better position to protect Maine consumers from unfair and deceptive business practices, according to the AG’s website.

The office receives numerous complaints about potential violations of Maine law. It generally prioritizes and investigates unfair or deceptive practices that harm large numbers of consumers.

If the complaint is one of multiple similar ones against a company and Maine law is being violated, staff may decide to file a lawsuit against the company. In that situation, a complaint will be part of the state’s case against the company, according to the AG’s website.

The AG’s office had no further comment on the status of the complaints at this time.

---