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PublishedJune 27, 2019
CMP’s president and owner are named as defendants in lawsuit claiming fraud
Law firms accuse Douglas Herling and Iberdrola of fraud and racketeering, opening the door to higher damages for ratepayers who were overcharged or victims of abusive collection practices.
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PublishedJune 27, 2019
Maine utility regulators agree to more tests of CMP’s billing system
Public Advocate Barry Hobbins, who represents ratepayers' interests in PUC proceedings, wants to look into complaints made by Central Maine Power customers since last spring.
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PublishedJune 25, 2019
Public advocate wants new test of CMP’s troubled billing system
The test would attempt to detect patterns among customers who received high bills.
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PublishedJune 24, 2019
Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’
State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.
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PublishedJune 23, 2019
Customers with disputed CMP bills wonder: Should I pay?
You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.
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PublishedJune 23, 2019
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
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PublishedJune 23, 2019
Family showers at Boys & Girls Club, forgoes electric lighting
To cut costs, the Waterville residents even decide to flush their toilets less frequently.
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PublishedJune 23, 2019
Who gave the go-ahead to launch CMP’s new billing system?
The 13-member project team that oversaw the launch of Central Maine Power’s new billing system consisted of a mix of IT, customer service and regulatory managers from Iberdrola, Avangrid and CMP. CMP has released a matrix summarizing the responsibilities of five key managers on the project team: Donna McNally, project director; Rachel Grenier, a now-retired […]
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PublishedJune 23, 2019
Cut back on kids’ video game time, toddler’s parents are told
A Central Maine Power representative also suggests the Dyar family's appliances are to blame, but the items are new.
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PublishedJune 23, 2019
Timeline of a troubled launch: New billing system prompts multiple probes, lawsuit
The seeds of Central Maine Power's crisis were planted nine years ago.
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