Subscription FAQs

 

Q: I’ve been a subscriber for a long time, why do I need a new password?
A: With the update of our website, we are streamlining how we store our customer data.
We understand that it is not ideal, we tried to keep it simple. Feel free to follow these directions – you may use the same password that you had before. Click here to reset your password.
Q: How do I set up a new password?
A: Access to the new SunJournal.com is only a few steps away. All you have to do is enter your email address, click “reset” your password, enter a new password and click “reset password.” You can then “Read the News” and login with your email address and new password.
Q: I am not currently a paying customer, what are my subscription options?
A: Within our home-delivery areas, options include a 7-day or Weekend (Friday – Sunday with a complimentary Thursday) home delivery subscription to the Sun Journal. Those not interested in receiving home-delivery service or those outside our print delivery area can sign up for a Digital Only subscription, which provides the unlimited digital access to the Sun Journal, as well all of our paid weeklies. This includes free apps for your mobile device, and eEdition products for all. Sign up here.
Q: Why do you charge for online content?
A: It is expensive to produce the quality journalism we deliver each day. Unfortunately, online advertising doesn’t generate enough revenue to sustain our business. We are limiting access to our content online to provide more value for home delivery subscribers and to generate additional revenue from digital-only subscribers.
Q: I’m already a home-delivery newspaper subscriber. Is unlimited digital access included?
A: Yes, all home-delivery customers can register their account for full digital access by setting up a password. Use your email address and the password to login to both the e-Edition and sunjournal.com. Please note that a current email address must be already stored on your subscription record.
Q: What is the difference between single payment and auto renew?
A: You can make a one-time purchase of a home delivery subscription for 4-weeks, 12-weeks, 26-weeks or 52-weeks. Auto renew is a payment that is automatically charged to your credit or debit card for the term you select (i.e. if you choose 52 weeks we automatically renew your subscription every year using your credit card). Note-all 52-week terms get an additional 5 weeks at no charge.
Q: What if I choose not to purchase a subscription?
A: Non-subscribers will have access to our home page, photo galleries and exclusive videos, obituaries and classifieds, plus 5 free articles per month. Content that counts toward the meter includes all articles, columns (staff, guest and syndicated), editorials, staff blogs and archived material dating back to 2008.
Q: How does the meter work?
A: The meter keeps track of the number of articles you read up to the 5 article limit. The meter resets on the first of each month — and you may consume 5 free articles each month. On the 5th article, you will encounter the paywall and will need to purchase a subscription to read further within that month.
Q: If I go back and read an article I’ve already viewed, will that count toward my limit?
A: No, articles that have been previously opened will not be recounted as a view.
Q: How do I get billed if I order a subscription online?
A: You may securely purchase a subscription online using a credit or debit card. We will send you an email within 5-10 days of your card being charged again. If you select auto renew, please know that we will charge your card automatically.
Q: What is your cancellation and refund policy for digital subscriptions?
A: Cancellations may be made by contacting Customer Service by Email or by calling 207-784-3555 during the hours of 7:00 AM – 4:30 PM Monday-Friday. We do offer subscription refunds for remaining balances.
Q: Are e-mail newsletters (i.e. Daily Headlines, Breaking News, etc.) affected by digital subscriptions?
A: No, email newsletters remain as a free service. You will still receive the e-newsletter regularly. If you click through to the site to read the full article, that will count toward your monthly allotment.
Q: May I share the username and password associated with my subscription?
A: Your subscription may be accessed from up to 5 unique devices. You may only have one username and password per subscription.
Q: How do I send you my feedback on digital subscriptions and products?
A: We want to hear from you. Please either call 207-784-3555 or email us at circulation@sunjournal.com.
Q: My question was not answered here. How can I get more information?
A: Please either call 207-784-3555 or email us at circulation@sunjournal.com.
Q: If I buy the paper on the newsstand, do I get access to the website?
A: Unfortunately, we do not have a mechanism for allowing newsstand buyers to gain access to the site on a temporary basis. We are looking into short-term options including a day-pass but we aren’t able to offer them at this time.