BETHEL – In support of Maine’s tourism industry, the Maine Hospitality and Tourism Alliance and Maine Community College System, in cooperation with the Bethel Area Chamber of Commerce, have created the “Extraordinary Customer Service” workshop.

The one-day workshop is designed for organizations interested in learning best practice techniques for improving service excellence. The training will be offered on Thursday, Dec. 14, at the Bethel Inn Resort, Broad Street.

Space is limited. Contact the Bethel Area Chamber of Commerce at 824-2282 by Friday, Dec. 8, to register.

Workshop focus areas will include examining current customer service practices and barriers to service excellence; examining the “five customer profiles”; assessing the organizations customer service climate and finding ways to implement practices that will have a immediate impact on great service; exploring financial/personal impact of relationships between organization, employees and customers; use of best practice techniques in discussion of “bad” experiences with dissatisfied customers; and developing personal and organizational customer service improvement plans.

As an introduction, the program is offered free by funding from the Maine Department of Economic and Community Development Tourism Budget.

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