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AUGUSTA (AP) – Problems at the Penobscot Regional Communications Center apparently have been resolved. Dispatchers resumed taking 911 calls after transferring them to the state facility in Orono for much of the weekend.

Meanwhile, the director of the Emergency Services Communication Bureau told his advisory board Tuesday that FairPoint Communications is paying a $25,000 penalty for disruptions to the 911 system last month.

The Penobscot County 911 problems were the latest in a series of malfunctions that have affected a particular type of 911 system installed at the state’s six busiest dispatches.

FairPoint’s representative to the board, Karen Romano, said the response was unacceptable and that the company will meet with its vendors and subcontractors to improve the process.

Al Gervenack, director of the Emergency Services Communication Bureau, said the state would receive a credit on its monthly service contract with the telephone company because of last month’s 911 glitch at the Cumberland County dispatch center in Windham.



Information from: Portland Press Herald, https://www.pressherald.com

AP-ES-06-18-08 0735EDT

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