PORTLAND, Maine (AP) – Troubled northern New England telephone company FairPoint Communications says it has fixed some billing and customer service problems in recent months, but has more to do in some other areas.
In a report to utility regulators in Maine, New Hampshire and Vermont, FairPoint says one improvement was cutting the waiting time for calls to its repair center. In March, a quarter of the callers hung up before getting through, and average waiting time was eight minutes. The company says hang-ups dropped to 6 percent in June and waiting time was under two minutes.
FairPoint took over Verizon’s landline telephone and Internet business last winter. It says it’s still working to improve service at its Business Call Center and for competitors that use its network.
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