NORWAY — Norway Savings Bank announces that Melissa Lord recently joined the company as assistant vice president, Customer Care Center manager. She works in the bank’s operations center in Norway.

As Customer Care Center manager, Lord will be responsible for supervising the CCC team through coaching, education and delegating daily work flow. She will also have an integral role in the implementation of Norway’s CCC, as well as implementing ongoing strategies for success.

Lord has more than 15 years of contact center management in the financial services industry, including extensive experience implementing new call centers and teams, as well as ongoing management of these groups to improve processes and to introduce new initiatives.

Lord earned a certificate in radio/tv broadcasting from Bauder College, and studied marketing and journalism at Northeastern University. She has obtained many certifications throughout her career, including several NASD licenses (Series 6, 63 and 26) and her LEAN/Six Sigma Yellow Belt.

She is an active member of her community as well and volunteers annually as a ski instructor and chaperon for the Pleasant Mountain Ski Club, a school program for SAD 61.