The Redzone Wireless network team is working to restore a network-wide outage that occurred at 5 a.m. Friday, affecting its customers in central Maine and beyond.

The company wrote on social media that the outage was caused by a fiber issue, and that the team is working with their fiber provider to restore service.

“There has been an optical hardware failure at our upstream fiber-optic IP transit, CCI,” the company wrote on social media. “All Redzone service will be immediately restored the moment CCI replaces the optical hardware.”

As of 4 p.m., the company estimated the service would be restored by 6 p.m. Friday, after multiple postponements. At first service restoration was estimated at 11 a.m.

Redzone covers about 200 municipalities throughout Maine, with towns on the low end having 10% coverage and towns on the higher end having more than 85% coverage, according to the company website’s broadband locator.

Fayette recently moved forward with a wireless contract with Redzone, which would cover the entire town. Last month Litchfield also signed on with Redzone, and officials agreed to use ARPA funding to cover their share of the project.

The outage has led to a high volume of calls coming to the company, and they are currently responding to inquiries via social media.

“We apologize for the inconvenience,” the company wrote. “We are working quickly to restore all services across our network.”

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