Recently, I dialed 911 to report an accident in Livermore. I promptly got through to the dispatcher. I informed him of the accident and said one of the drivers requested police and ambulance.

The dispatcher said he would dispatch a sheriff but wanted to know more details about the call for an ambulance. I said I would go out, check on the accident and call back. He replied that I was not to use 911, but use his local number.

An elderly passenger was injured and needed an ambulance. I called the local number that I was given. It was for the Androscoggin Sheriff’s Department – great technology. I had to listen to an automated menu system before I could speak to the dispatcher.

Why does a follow-up call for an ambulance require a toll call?

The Livermore fire chief was first to arrive on the scene, immediately followed by a firetruck and more firemen.

In about 20-25 minutes, the sheriff and ambulance arrived. The injured lady was taken to the hospital.

The local ambulance is based less than three miles from the accident site.

Both Jay and Livermore Falls police stations and 911 dispatchers are located within four miles of the accident site and should be able to provide quicker and toll-free service.

I encourage the county commissioners to do what is necessary to improve the 911 system and timely emergency response for northern Androscoggin County.

Jerry R. Williams, Livermore

Copy the Story Link