AUBURN – Officials at the Lewiston-Auburn 911 Communications Center want to make sure their service is as good as it can so they’re asking callers to grade them.
“We ask that you take a moment to grade our performance and mail the response back to us as soon as possible,” the survey letter begins.
What they want to know is whether callers thought they were treated fairly and responsibly by the dispatch center.
“We need to hear both the good and the bad, so we’ll know where we need to make improvements,” said Communications Center Director Andrew D’Eramo. “We really hope we’ll hear back from people.”
Each month, survey cards will be sent out from randomly chosen calls made to the communications center. The center will track the survey cards sent out and use the responses to evaluate control.
The postcards being sent out ask simple questions. How the call was sent to the dispatch center, how the caller would rate the service and how he or she would rate the dispatcher. There are also several lines for suggestions as the bottom of the card.
D’Eramo said he was inspired to conduct the survey after hearing about similar questionnaires being sent out by other emergency centers. The Lewiston-Auburn 911 Emergency Center at Auburn’s central fire station is also seeking national accreditation.
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