PARIS – The Corporate and Community Services Department of Central Maine Community College will offer a four-part certificate program in customer service from 9 a.m. to noon Fridays, Sept. 15 to Oct. 6, at the Western Maine University and Community College Center in South Paris. Cost of the program, $205 a person, includes materials.

The Customer Service Excellence Certificate Program (CCS 027-31) is for retailers, sales teams, bank and credit union employees, medical office staff, hospitality workers, customer service representatives and anyone else who deals with customers.

Participants will learn the importance of creating a culture of customer service, how to communicate with customers using tested techniques in a variety of media channels, how the customers’ perspectives and experiences impact what they expect and how to maintain a high level of quality customer service that can set the organization apart from its competition.

For more information or to register, contact Jennifer Lyons, corporate and community services, Central Maine Community College, at 755-5280 or 1-800/891-2002, ext. 280; e-mail [email protected]; or visit www.cmcc.edu/training.

The Western Maine University and Community College Center is located on Route 26, next to Oxford Hills Comprehensive Hills School. For more information about programs and services at the center, contact Barbara Livingston, CM Western Maine Center coordinator, at 743-9322, ext. 204, 888-677-3377 or 800-891-2002, ext. 264, or by e-mail at [email protected].