According to consumers, the local, community and member-focused philosophy of credit unions make them among the most trusted organizations in Maine and throughout the country. This great attention to the needs of their members has resulted in credit unions’ reputation as the best providers of customer service in the financial services industry.

In a survey conducted by the National Cooperative Business Association, consumers responded that they believe that co-ops (credit unions and other cooperatives) are far more pro-consumer than for-profit organizations. Two-thirds of those questioned in the survey believe that credit unions are also more trustworthy than for-profit organizations because they are owned and governed by the people who utilize their products and services; have members on their board of directors; and are locally owned and controlled.

Two notable national surveys have also recognized credit unions as the best providers of customer service. In a recent American Banker/Gallup Consumer Survey, credit unions once again led the ratings for consumer satisfaction. This level of satisfaction was determined by staff friendliness and courtesy, speed of loan decisions, deposit rates, and improvements from year-to-year in service quality. Additionally, in a recent quarterly survey done by Corporate Research International, credit unions again triumphed over their for-profit counterparts in customer service. With such rave reviews, why would you go anywhere else?

To find a credit union for you, visit www.mainecreditunions.org.


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