LEWISTON — By the end of the year, L.L. Bean’s Lewiston call center employees will stop auditing orders as part of their job and will focus more on customer service.
Audits — checking to make sure orders are processed correctly — will instead be done from Costa Rica, where L.L. Bean has had an office for nearly 20 years.
L.L. Bean spokeswoman Carolyn Beem said the Lewiston call center at the Peck building will remain open, with no loss of jobs, hours or wages. It will continue to handle customer calls.
“Our customer service reps are skilled at providing outstanding service in one-on-one customer interactions via the phone, email, chat and social media,” Beem said in an email. “With the changing complexity of our work and the shift to digital customer service, the personal connection and customer rapport is more in demand than ever before and we want to continue to leverage those skills.”
The Lewiston call center has 315 year-round employees and more than 800 employees during the peak holiday season.
The change will start in the coming months and is expected to be finished by the end of the year.
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