STATE — Ten facilities in Maine have been recognized as 2024 recipients of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for their commitment to improving the lives of residents through quality care. This distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The Program honors providers across the nation who have demonstrated their dedication to enhancing the quality of care for our nation’s elders and individuals with disabilities.

“We are incredibly proud of the ten Maine facilities that have earned the Bronze – Commitment to Quality Award,” said Angela Cole Westhoff, President & CEO of the Maine Health Care Association (MHCA). “This recognition is a testament to the hard work and dedication of our providers to continually enhance the quality of care and services for Maine’s older and disabled residents. It underscores our ongoing commitment to excellence and the continuous improvement of long-term care in our state.”
The facilities are:

• Sedgewood Commons

• Springbrook Center

• Orono Commons

• Mount Joseph at Waterville


• Marshwood Center

• Maine Veterans Home – Augusta

• Maine Veterans Home – Paris

• Harbor Hill

• Cedar Ridge Center

• Avita of Wells


The AHCA/NCAL National Quality Award Program is a rigorous three-level process reviewed and evaluated by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance over time to improve the quality of life and care of long-term care residents. Providers begin the quality improvement journey at the Bronze level, where they develop an organizational profile detailing among other elements their vision, mission, key customers, and key strengths and challenges.

Bronze applicants must demonstrate the use of a performance improvement system. Trained examiners review each application to determine if a center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, they may now move forward to the Silver – Achievement in Quality award criteria.

“Receiving this award marks the beginning of an exciting journey towards excellence,” said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. “Congratulations to Maine’s facilities for this significant achievement. I encourage you to take some time to celebrate and continue striving for higher levels of quality and performance.”

The National Quality Awards will be presented during Delivering Solutions 24, the AHCA/NCAL Convention & Expo, October 6-9, in Orlando, Florida. They will also be recognized at MHCA’s Annual Fall Conference at the Samoset in Rockport, Maine, October 15-17.

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