Questions still remain Tuesday after a 7-year-old girl with special needs from Lovell went missing for more than five hours last week while being transported to her school in Monmouth.

However, officials with Maine School Administrative District 72 in Fryeburg confirmed Tuesday they have ended their contract with the Lewiston service provider that was transporting the child.

Katie Joy, the girl’s foster mother, spoke during MSAD 72’s emergency meeting Monday. She said Tuesday she left the meeting wondering if the board listened to anything she had to say.

“They had zero response,” Joy said. “All they said was thank you for raising this and then they moved into a closed door (executive) session. They refused to speak after they came out.”

Joy said she heard that the board committed to sending an email to parents, but that hasn’t been done by noontime Tuesday.

MSAD 72 consists of Fryeburg, Lovell, Denmark, Brownfield, Sweden, Stoneham, Stow and Chatham, New Hampshire.

Superintendent Jay Robinson said Tuesday the school district dropped its contract with First Alt, an alternative transportation service for special needs students. He noted that the district had never had an issue with the company until last week’s incident.

“We made the determination just because of the challenges in navigating communication around the issue that we would no longer be working with the contractor,” Robinson said. “My primary concern, for obvious reasons, having a student unaccounted for for any length of time is just not something that is acceptable. Our next step is to look at what happened, how it happened, and why did it happened.”

He added that there is a private investigation ongoing with the Oxford County Sheriff’s Office, which did not respond to messages seeking comment.

To replace the transport service, Robinson said the district is relying on district employees driving the vans to get children to their place of study.

Since the incident, Joy’s child has been transported to Pineview Learning Center in Monmouth and back by a MSAD 72 van driven by a school employee.

“She’s physically OK, but a lot of questions remain,” Joy said of her daughter. “She’s described a few things that I have given to the police.”

Last Wednesday, Joy’s normal transport driver for her 7-year-old special needs child called out sick and a replacement driver who did not speak English was sent. The mother said she later saw the driver on the side of the road trying to reboot his phone.

Once that was fixed, the van was on its way to Monmouth, the mother said, but did not arrive when expected. Joy let school officials know and called 911. The transportation company did not know where the van was, Joy said.

She said she was later informed that the van was located in Lewiston. The van eventually arrived at Pineview Learning Center after 1 p.m., more than five hours later than expected.

Joy said she later was told that the van was stuck in traffic for two hours, that the roads were snowy and that his navigation system wasn’t working.

“I can track my Amazon package door to door and know exactly where it is. How can you lose a child for six hours?” Joy said Monday.

The van’s driver, who has not been charged yet with a crime, listed 256 Bartlett St. in Lewiston as his home address on his driver’s license. That is the location of Maine Immigration and Refugee Services.

A spokesman for MEIRS on Tuesday said they could not explain why the van driver would list MEIRS has his personal address. They confirmed they do not have anyone living at that address.

First Alt’s national headquarters in Ohio did not return a phone call Tuesday for comment.