Central Maine Power’s Doug Herling said he was disturbed by the ‘tone’ used in the utility’s shutoff notices to customers with outstanding bills.
CMP billing
Posted inBusiness, Maine, News
Maine regulators vote to investigate CMP’s winter disconnect notices
Since November, Central Maine Power Co. has delivered roughly 1,000 of the notices to customers warning that their power will be shut off unless they pay past-due bills.
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Posted inBusiness, Maine, News
Maine’s public advocate decries CMP disconnect notices as ‘scare tactic’
Central Maine Power says it is allowed to send the notices to customers with past-due bills, even though it can’t shut off their power in the winter without permission from the Public Utilities Commission.
Posted inBusiness, Maine, News
PUC seeks to counter misinformation about CMP bill payment deferral policy
The Maine Public Utilities Commission has neither ended a policy allowing Central Maine Power customers to defer payment on a portion of disputed bills nor stopped working to resolve complaints.
Posted inBusiness, Maine
CMP customers stunned by PUC staff’s findings
A report concluding that the electric utility’s systems were not at fault for extremely high bills has left many of them reeling.
Posted inBusiness, Maine, News
CMP systems weren’t to blame for shocking bills, report says, but mismanagement led to errors
The Public Utilities Commission staff found CMP mismanaged the billing system’s rollout and it made several recommendations, including a rate hike for customers.
Posted inBusiness
CMP sends cold-weather shutoff warnings to dozens of customers who are disputing their bills
Central Maine Power likely won’t disconnect anyone this winter, says a company vice president, but the threat of disconnection will remain next spring for customers who ignore CMP’s correspondence.
Posted inBusiness
Customer outrage dominates final CMP rate hike hearing
Ratepayers urge public utilities commissioners to delay a rate hike until the utility lives up to its pledge to deal with customers’ overbilling complaints.
Posted inBusiness, Maine
CMP turns over to Maine regulators 3 additional months of billing
The state’s public advocate asked for the documents in connection with an investigation into excessively high electric bills.
Posted inBusiness, Maine, News
Ex-Gov. Baldacci, board member of CMP’s parent, says company should make customers whole
The former 2-term Democratic governor says he feels strongly that Central Maine Power should work to reconcile with ratepayers who may have been unfairly over-billed.