Some customers irked by UniTel’s decision to end email service

Maine Public Advocate

Published
August 24, 2022

Some customers irked by UniTel’s decision to end email service

Officials with UniTel, the regional telecommunications company with offices in Unity, say the decision was necessary to realign services as the company works to remain competitive in an evolving industry.
Published
January 11, 2022

Legislative committee endorses Gov. Mills’ nominee for public advocate

Longtime utility lawyer William Harwood's nomination now goes to the Maine Senate for a likely confirmation.
Published
September 22, 2021

CMP touts customer service fixes in bid to lift state-imposed earnings penalty

Central Maine Power says it has met or exceeded state-imposed customer service benchmarks and paid a record penalty of $10 million in revenue over 18 months.
Published
August 24, 2021

CMP can defer, recover costs from 2020 storms, regulators decide

The Maine Public Utilities Commission rules that CMP spent more than $34 million prudently to restore service after 2 nor'easters.
Published
June 28, 2021

CMP customers could see double-digit rate hike in August

CMP is asking the Maine Public Utilities Commission to consider deferring some storm charges and holding an overall residential rate hike to under 10%.
Published
May 11, 2020

CMP agrees to create $500,000 COVID-19 fund to settle disconnection case

The fund would help residential customers impacted by the coronavirus pandemic pay their electricity bills.
Published
January 6, 2020

Following 12-month inquiry, decision time approaches in CMP billing probe

Staff of the Public Utilities Commission will make a recommendation to commissioners Thursday on how much blame, if any, there is to lay at the feet of Central Maine Power for its billing problems.
Published
October 18, 2019

Internet companies leave customers in the dark on storm-related outages

Providers don't disclose the scope of outages or predict when service will be restored – because they don't want to, and because they can't.
Published
September 6, 2019

Blistering analysis faults CMP for poor management, system defects

A report by the Maine Office of the Public Advocate criticizes Central Maine Power for failing to fix a defective billing and metering system that resulted in thousands of inaccurate bills, and recommends hiring a third party to oversee proper testing.