The Public Utilities Commission says it will take up the proposals after it investigates complaints by thousands of customers who say they were overbilled.
Maine Public Utilities Commission
Posted inBusiness, Maine
CMP offers $6 million fund to compensate customers with disputed bills
Seeking to restore confidence and move past its billing system controversy, Central Maine Power proposes establishing the fund for frustrated customers and partnering with Efficiency Maine to troubleshoot complaints.
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Posted inBusiness, Maine
Regulators put off CMP’s rate hike request until billing probe ends
The Public Utilities Commission stays the power company’s request for a $46.5 million increase while regulators probe customers’ complaints about its billing and metering systems.
Posted inBusiness, Maine
Regulator: Decision on CMP rate request likely to be delayed
PUC Chairman Philip Bartlett tells lawmakers that the commission will consider recent customer service problems as it weighs the proposed 10.65 percent rate increase, but cannot ‘simply say no.’
Posted inBusiness, Maine, News
Utilities watchdog calls for regulators to pause CMP rate case
The Public Advocate’s Office is asking the Maine PUC to stay CMP’s rate case until questions about billing and management accountability are settled.
Posted inBusiness
Customer outrage dominates final CMP rate hike hearing
Ratepayers urge public utilities commissioners to delay a rate hike until the utility lives up to its pledge to deal with customers’ overbilling complaints.
Posted inMaine
Whitefield man dies after car hits him on Head Tide Road
Police say Maine Public Utilities Commission lawyer Christopher Simpson, 64, was crossing the road to check his mail Tuesday when a car hit him.
Posted inBusiness, Maine, News
Maine utility regulators agree to more tests of CMP’s billing system
Public Advocate Barry Hobbins, who represents ratepayers’ interests in PUC proceedings, wants to look into complaints made by Central Maine Power customers since last spring.
Posted inBusiness, Maine
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
Posted inBusiness, Maine
Timeline of a troubled launch: New billing system prompts multiple probes, lawsuit
The seeds of Central Maine Power’s crisis were planted nine years ago.