Southwest Airlines
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PublishedMay 8, 2023
U.S. to propose new rules for airline cancellations, delays
The pledge continues a push by the Democratic administration to require airlines to improve customer service, and comes just weeks before the start of the peak summer travel season.
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PublishedJanuary 27, 2023
Southwest executives defend technology, staffing, scheduling
The airline is facing a DOT inquiry for a holiday meltdown in which 16,700 flights were canceled and two-thirds of its operations shut down.
